A paper card can provide a simple starting point, but tracking balances and contacting cardholders requires a separate process. A Walaa digital card is saved in Apple Wallet or Google Wallet as part of a program you manage and review.
Where does the customer find the card?
Paper requires keeping and bringing the card. A digital wallet card needs to be saved on a compatible device. Do not assume everyone knows how to save it; prepare your team to explain the steps.
How will earning and redemption work?
Both formats need a clear rule and consistent staff execution. Going digital does not fix ambiguous terms or incomplete training. Review verification, cancellations, returns and team access when setting up the program.
What happens between visits?
A wallet card forms part of a digital experience, and Walaa supports birthday and inactivity notifications. Communication still depends on wallet settings, device settings and customer preferences. Do not promise that every message will be displayed.
If you switch, account for existing customers
Decide how existing paper stamps will be treated before announcing the new program: verification, any deadline and who handles exceptions. Do not assume balances transfer automatically; review the available process with Walaa.
Explain the reason for the change and the new joining step. Be clear if old cards remain valid during a transition period.