Start with one program, one clear objective, a reward you can sustain and rules every staff member understands. Walaa offers digital cards in Apple Wallet and Google Wallet with a loyalty model suited to your business.
Prepare the decisions before the design
- What behaviour do you want to encourage: a second visit, repeat purchases or reward redemption?
- What can a customer earn, and when can they use it?
- Who owns daily operation and reviews staff feedback?
Walk through the process with your team
Walk through joining, earning and redemption with staff before announcing the program. Discuss cancelled orders, unsaved cards and reward exclusions. Agree on consistent answers instead of leaving each employee to decide independently.
Introduce it without slowing the customer down
Make the joining link or QR code visible alongside a brief reward explanation. Customers do not need a separate Walaa app, but they do need a compatible wallet. Ensure the explanation matches the actual experience.
Review cost before expanding
Discuss the subscription with Walaa during pricing, and assess reward costs within your business. Separate the cost of running the program from the cost of products or services given as rewards.
Once the rules are clear, use customer questions to decide whether tiers or other options are useful. Expand in response to a real need.